![]() Purolator/UPS/Canada Post, all provide tracking and insurance. Please be sure to properly insure your package(s). If you receive a refund, the cost of return shipping will be deducted from your refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will be responsible for paying for your shipping costs for returning your item. To return the product you should mail the return box with RMA number written on the box to THERAPY CART CORP, 879 LAKE STREET, SAULT STE MARIE, ON, P6B6K2. ![]() Any questions please contact us at PRODUCTS: Please do not return the products without RMA number. One of our customer care executives will contact you shortly with the RMA number and instructions for the return. ![]() To initiate the RETURN PROCESS you must fill out the RMA form (Return Merchandise Authorization Form) and obtain a Return Merchandise Authorization( RMA) Number and that number needs to be mentioned on the Returned box. We do not pay for return shipping and we are not responsible for lost or damaged returns. All the merchandise should meet the eligibility criteria for returns. You must start the RETURN PROCESS and send the products within 14 days of purchase. You must start the RETURN PROCESS and send the products within 30 days of purchase. We are happy to accept returns from our health care customers. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item, we will cover all reasonable and customary ground shipping fees and replace the item.
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